Router Troubleshooting
Routers are, for the most part, easy to setup and maintain, but sometimes issues come up that can be frustrating. This article addresses some common problems people have with their router.
Routers have a web based utility that you use to access the router’s settings. One of the most common problems is forgetting how to log on and what the username and/or password is. The good news is that this information is usually written on a sticker on the underside of the router.
You need to be connected to the router in order to access the router’s settings (unless your router has the ability to be connected to remotely). To access the router open a web browser and type in the router’s IP address into the address bar. This is usually 192.168.0.1 or 192.168.1. If that doesn’t work, type in “ipconfig” and look for the IP address for your network adapter. Copy the number you find, except you’ll need to change the number after the third period to a 1.
Depending on your router’s settings you may have to connect to the router with an Ethernet cord to access the router’s settings. To do this, securely connect the Ethernet cable to the Ethernet port on the computer and the Ethernet port on the router.
Another issue to consider is resetting the router. If you have recently changed your password you must reset the router. Be aware that resetting the router will erase all of your router’s settings.
To reset the router locate the reset button which is usually a small hole on the rear of the unit. Use a paperclip to press the reset button and hold it down for 10 seconds. After you release the button the router will reset.
If you have access to the network but not the internet check to see if the internet status light is on. Check to see if the internet light is lit on the modem. If it is, check to see if the network cable is securely attached to the Ethernet ports on the router and on the internet modem.
If the internet is still not working you may have some settings that need to be set manually in your router. You can also check any firewalls as they may cause interference to/from the internet if not setup properly.
